Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:

• Kindness,

• Inclusion,

• Cleanliness, and

• Attention to Detail.

GENERAL SUMMARY

The Lead Certified Clinical Medical Assistant (CCMA) assists with the coordination and oversight of the daily operations of the Injection and Lab draw clinic, while maintaining the responsibility for providing direct patient care and completing assigned clinical duties as a CCMA. This role serves as the clinical lead for CCMA’s, ensuring high-quality patient care, efficient workflow, and adherence to established clinical protocols.

RESPONSIBILITIES

· Serves as a clinical resource and mentor for CCMAs and support staff. Assist with onboarding, training, competency assessments, and ongoing staff development. Assist with coordination, development, and oversight of the daily operations of the injection and lab draw clinic. Assist with quality improvement initiatives and ensure adherence to regulatory and organizational standards.

· Performs Blood and urine specimen collection as ordered, ensuring accurate patient identification, specimen integrity, and compliance with established procedures and specimen collection protocols.

· Administers certain oral, subcutaneous, intramuscular, topical, intradermal, inhalation, and installation of medications per the provider’s order.

· Displays effective communication skills; accurately instructs patient/family per protocol or as instructed by professional nurse or provider; adheres to proper channels of communication in a courteous and co-operative manner; protects patients’ rights and confidentiality; handles telephone calls appropriately.

· Assist in providing accurate, prompt, direct and indirect nursing care. Stocks and maintain exam rooms. Sets up exam rooms for specific procedures per providers orders. Accurately takes and records patients vitals, performs EKGs, urine dipsticks, pregnancy tests or any other point of care tasks.

· Conducts interviews with patients to obtain pertinent health history data and other information, documents chief complaints, reviews electronic health records (EHR) updates information and documents medications, allergies, etc.

· Maintains accountability for a safe environment for patients and others. Adheres to safety regulations. Ensures environment is organized.

· Utilizes departmental patient care and non-patient care equipment.

· Processes all patient inquiries, messages, and request promptly, efficiently, and in a professional manner while practicing patient confidentiality. This includes consistently monitoring the electronic health record (EHR) inbox to manage patient, provider and interdisciplinary communications. Reviews, prioritizes and responds to messages within the scope of practice, mitigating, or escalating issues as appropriate to ensure timely communication, continuity of care, and compliance with organizational policies and established response standards.

· Other duties as assigned.

MINIMUM QUALIFICATIONS

Required:

· High school diploma or equivalent and CCMA Certification from the National Healthcareer Association (NHA) or (AAMA) is required. Work experience may NOT substitute for education/certification requirement.

· Current CPR/BLS certification via the American Heart Association or American Red Cross.

· At least one year of experience performing venipuncture and injections.

· At least two years of experience as a Medical Assistant.

WORK ENVIRONMENT

This role requires standing, walking, sitting, stooping, bending, crouching lifting up to 50 lbs.

This direct patient care role is on-site.

PAY RANGE

$15.75-25.65 hourly