SYSTEMS ANALYST-SENIOR

University of Alabama at Birmingham

The Senior Systems Analyst serves as the primary technical and functional liaison for the analysis, design, implementation, and support of enterprise systems used across the school and clinical environments. This role leads complex system initiatives from concept through deployment, ensuring solutions meet institutional standards, regulatory requirements, and operational needs. The Senior Systems Analyst collaborates with school leadership, clinic administration, Central IT, and HSIS to deliver secure, reliable, and scalable technology solutions. This position also provides technical leadership and mentorship to junior analysts and oversees the department's ticketing workflow and support processes.

General Responsibilities

• Contributes to the continuous improvement of departmental systems and digital capabilities.

• Promotes a culture of cybersecurity awareness and responsible data stewardship.

• Helps maintain stable, efficient, and well-supported technology environments.

• Promotes clear communication and collaboration across user groups and technical teams.

• Assists in coordinating initiatives that advance departmental and institutional goals.

• Provides essential support that enhances daily workflows and service delivery.

Key Duties & Responsibilities

• Leads the evaluation, planning, and development of hardware and software systems that meet departmental needs.

• Oversees installation, testing, documentation, and deployment of new technology platforms and tools.

• Creates and delivers training that strengthens information security practices across the organization.

• Ensures reliability and performance through ongoing monitoring, troubleshooting, and optimization.

• Facilitates communication between users, technical support teams, trainers, and operations staff.

• Provides organizational, scheduling, and tracking support to keep initiatives on time and aligned with objectives.

• Assists with daily departmental operations to ensure smooth and efficient workflows.

• Recommends investments that enhance computer labs, classrooms, and supporting infrastructure.

• Provides leadership, coaching, and oversight to professional and support personnel.

• Adheres to IRB guidelines and maintains compliance with institutional and regulatory frameworks.

• Models secure practices and completes required annual training, including HIPAA and FERPA.

• Performs other duties as assigned.

Additional Responsibilities

Systems Analysis & Solution Design

• Collaborate with clinic leadership, faculty, school administration, and operational teams to gather business requirements, assess operational needs, and design effective technology solutions.

• Translate functional and business requirements into detailed technical specifications, implementation plans, and project timelines.

• Evaluate new applications, system enhancements, and integrations to ensure alignment with institutional standards, security requirements, and long-term strategic objectives.

• Identify opportunities to improve workflows, business processes, and system configurations to enhance operational efficiency and user experience.

Systems Integration & Project Coordination

• Partner with Central IT and HSIS to ensure systems comply with enterprise architecture, security standards, and integration requirements.

• Coordinate with vendors, technical teams, and internal stakeholders during system implementations, upgrades, conversions, and troubleshooting activities.

• Participate in the planning, testing, and deployment of system integrations, data exchanges, and infrastructure enhancements.

• Monitor project progress and provide status updates to stakeholders to ensure timely completion of system initiatives.

Technical Leadership & Quality Assurance

• Serve as a technical resource and mentor to junior analysts and team members involved in systems analysis and support.

• Provide guidance on best practices related to system configuration, documentation, testing, and change management.

• Lead or contribute to quality assurance activities, including test planning, system validation, issue resolution, and user acceptance testing (UAT).

• Assist in establishing standards and procedures to promote consistency, reliability, and service excellence.

System Support & Administration

• Oversee the departmental ticketing system (HIBS), ensuring support requests are properly assigned, prioritized, tracked, and resolved within established service levels.

• Maintain comprehensive documentation for applications, workflows, integrations, scripts, system configurations, and support procedures.

• Support change management initiatives, including communication planning, training coordination, implementation support, and post-implementation review.

• Analyze and resolve complex system issues while coordinating with stakeholders and technical teams as needed.

• Perform other duties as assigned.

Salary Range: $60,835 - $98,855

Education

• Bachelor's degree in a related field and five (5) years of related experience required.

• Work experience may substitute for education requirement.
  

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.