INFORMATION SERVICES SPECIALIST I

University of Alabama at Birmingham

The Information Systems Specialist I provides essential technical support to ensure the reliability and effectiveness of departmental information systems. This role partners with end users to resolve issues, recommend solutions, and support day-to-day technology operations. This is an excellent opportunity for an early-career IT professional looking to build hands-on experience in systems support, troubleshooting, and user engagement in a collaborative environment.

General Responsibilities

• Supports department information systems requirements and objectives.

• Consults with system users and makes software and/or hardware recommendations. Installs and/or develops customized software as required.

• Provides training and documentation of software.

• Troubleshoots, maintains and repairs as necessary any department hardware and peripherals.

• May maintain department file server, i.e. back-ups, additions and deletion of users, etc.

Preferred

• Strong troubleshooting and problem-solving skills

• Basic knowledge of computer systems, networks, and applications

• Ability to communicate technical information clearly to non-technical users

• Strong customer service orientation

• Ability to work independently and as part of a team

• Organizational skills with attention to detail

• This position is onsite.

Hourly Range: $18.85-$30.65

Education

• Associate's degree in Computer Science, Information Technology or a related field

• And one (1) year of related experience required.

• Work experience may substitute for education requirement.
  

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.