PATIENT SERVICES COORDINATOR I
The University of Alabama at Birmingham

General Responsibilities:
The Patient Services Coordinator serves as the first point of contact for students seeking care at the Student Health Clinic. This role ensures smooth clinic operations by coordinating appointments, managing patient records, and providing exceptional customer service. The coordinator supports both students and clinical staff, fostering a welcoming and efficient healthcare environment. Greet students and visitors in a professional, friendly manner. Answer phones, respond to inquiries, and direct calls appropriately. Schedule, confirm, and manage appointments using electronic health record (EHR) systems. Confirm insurance and process insurance verification tasks. Responsible for coordinating certain aspects of clinical and administrative patient services. Serves as a patient advocate. Answers patient inquiries verbally or in writing. Resolves patient problems. Disseminates information relating to clinic operations. Maintains patient records. Responsible for the conduct of patient scheduling, reception, and other front office operations. May supervise clerical staff.

Key Duties & Responsibilities:

Experience with scheduling, patient intake, and front desk operations. Accuracy in maintaining confidential patient records in compliance with HIPAA. Ability to handle multiple appointments, calls, and tasks simultaneously. Clear, professional verbal and written communication with diverse student populations. Resourcefulness in addressing scheduling conflicts, student concerns, or unexpected clinical needs. Maintaining trust and discretion in all student interactions. Performs other duties as assigned.

Hourly Pay Range: $15.00 – $17.65

Bachelor's degree in a related field required. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.