Under general supervision and according to established policies and procedures, to perform a variety of specialized services in support of the operations of assigned clinic. To check in scheduled and add-on patients to the clinic, answer telephone and route calls, and enter demographic, insurance and charge data into system. To check patients out of the clinic and perform patient follow-up as necessary. May perform other clerical duties related to collection, deposit and recording of clinic revenue. To consistently demonstrate outstanding customer service to patients, visitors, physicians and staff. To lead and train others for all required job functions, work progress and operations. To oversee financial and scheduling functions for assigned clinic.

This role is essential to the daily operations of the clinic, supporting patient check-in/check-out, scheduling, data entry, and ensuring excellent customer service.

Duties and Responsibilities:

• Schedules patient appointments and manages check-in and check-out processes to ensure a smooth clinic flow for pediatric patients and families.
• Completes tasks related to patient financial responsibilities, including insurance verification, copay collection, and providing billing information to parents or guardians
• Supports efficient daily clinic operations by coordinating with providers, nursing staff, and other team members to ensure timely patient care.
• Oversees appointment scheduling duties for the clinic, ensuring provider calendars are optimized and scheduling protocols are followed.
• Performs administrative functions such as supporting supervisors, coordinating staff schedules, ordering supplies, assisting with interviews, and participating in staff meetings and evaluations
• Provides clerical support, including managing referral processing, monitoring waitlists, and addressing missing charge reports or other documentation tasks.
• Perform other duties as assigned

Salary Range: $15.00 - $18.00

One (1) year of patient encounter experience required. College degree or relevant coursework may substitute for part of experience requirement. Must: (1) attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software and database management; (3) be able to perform math and bookkeeping skills; (4) possess exceptional telephone and customer service skills and (5) be knowledgeable of English grammar and punctuation. High school diploma or equivalent preferred.