Supports department information systems requirements and objectives. Consults with system users and makes software and/or hardware recommendations. Installs and/or develops customized software as required. Provides training and documentation of software. Troubleshoots, maintains and repairs as necessary any department hardware and peripherals. May maintain department file server, i.e. back-ups, additions and deletion of users, etc.

Duties and Responsibilities:

• Tier 1 Support Configure PC/Mac
• Provide remote and on-site support
• Troubleshoot hardware and software Assist with computer image creation
• Configure and troubleshoot printer, copier, etc.
• Maintain and support conference room equipment Proficient in Windows OS, Mac OS, smartphone, tablets
• Comfortable in a heterogeneous networks environment
• Consult with vendors on troubleshooting and solution

This is not a remote position. You will be required to work on-site in this role in Birmingham, AL.

Salary Range: $18.85 - $30.65

Associate's degree in Computer Science, Information Technology or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.

We are always on the lookout for dynamic and energetic person to assist us with these responsibilities. There are tremendous opportunities for growth and professional development. In addition to the technical responsibilities, the person will have these additional duties.

Preferred:

• Be a team player
• Self-motivated
• Effortlessly work in a constantly demanding environment
• Work under minimal guidance
• Excel in Customer Service
• Evaluate, test, and suggest new technologies
• Documentation
• Work closely with HSIS and UAB Central IT on integration