Patient Encounter Specialist - Call Center
University of Alabama at Birmingham
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Callahan, FL, USA · St. Louis, MO, USA
Posted 6+ months ago
Patient Encounter Specialist - Call Center - (CAL000A9)
Description
Reports to the Operations Manager. Under general supervision and according to established policies and procedures, to accurately and efficiently triage the telephone calls received from patients, their caregivers, relatives and other members of the healthcare team. Schedule appointments, route calls, obtain and verify all patients’ demographics and insurance information. Prioritize patient’s health problems according to urgency.
Qualifications
Exceptional telephone and customer service skills.
- Basic knowledge of medical terminology.
- Knowledge of English grammar and punctuation.
- Must be able to communicate effectively with public and others and maintain confidentiality.
- Maintain a customer focus and strive to satisfy the customer's perceived needs.
Primary Location
: Callahan Eye HospitalJob Category
: Clerical & AdministrativeOrganization
: 992007000 Callahan Eye Foundation HospitalEmployee Status
: Regular Shift: Day/1st Shift
This job is no longer accepting applications
See open jobs at University of Alabama at Birmingham.See open jobs similar to "Patient Encounter Specialist - Call Center" The Center for Executive Leadership.