Birmingham Job Opportunities


Patient Encounter Specialist (Northport-Tuscaloosa)

University of Alabama at Birmingham

University of Alabama at Birmingham

Callahan, FL, USA · St. Louis, MO, USA
Posted on Wednesday, June 21, 2023
Patient Encounter Specialist (Northport-Tuscaloosa) - (CAL000E7)


Reports to the Operations Manager. Responsible for registering patients, monitoring referrals, collecting co-pays, and scheduling appointments.

    1. Greets patients promptly and professionally.
    1. Registers patients by gathering, verifying and entering n demographic and insurance information.
    2. Obtains signed registration sheets, permissions to file claims, releases, etc.
    3. Reviews schedules for referrals needed, obtains those that the office takes responsibility for and works with patients to obtain others.
    1. Collects co-payments and personal payments.
    2. Prepares day sheet and balances cash drawer each day.
    3. Handles inquiries about insurances accepted, office hours, services, locations, exam fees, physician information, etc.
    4. Verifies upcoming appointments.
    5. Handles telephone receptionist responsibilities as needed.
    6. Maintains personal reference book on insurance companies and coverages.
    7. Assists other patient service staff as needed.
    8. Maintains patient confidentiality at all times and communicates with the Compliance Officer regarding procedural changes and concerns.
  1. 13. Maintain the general appearance of the waiting room or reception area: straighten magazines, chairs, and other light furniture
    1. Other duties as assigned.


  1. Position requires accuracy, thoroughness, and an understanding of insurance, copy and referral procedures.
  2. Skill in operating a computer, word processing software, fax machines, and copiers.
  3. Must be able to communicate effectively with public and others and maintain confidentiality.

Primary Location

: Callahan Eye Hospital

Job Category

: Clerical & Administrative


: 992007000 Callahan Eye Foundation Hospital

Employee Status

: Regular
Shift: Day/1st Shift