STATEMENT OF VALUES:

Cooper Green Mercy strives to be THE choice for health care in our community. We honor this commitment by embracing our core values of:

• Kindness,

• Inclusion,

• Cleanliness, and;

• Attention to Detail.

GENERAL SUMMARY

The Supv-Enrollment is responsible for providing daily work direction to the front-line enrollment staff. This includes monitoring daily call traffic and productivity to ensure optimal service response times and department goals are met as well as serving as a resource for escalated customer issues. The Supervisor is also responsible for staffing, team facilitation and coaching, and evaluating and recording employee performance in regard to process adherence, quality and productivity. This position is responsible for initial training of Enrollment Department staff and assessing ongoing training needs. The Supervisor works closely with the Senior Director to identify performance improvement potential and/or to identify trends. This position also assists in completion of special projects for the department.

RESPONSIBILITIES

1. Supervises personnel within assigned area.

2. Review, audit, and maintain scheduling data for the department

3. Training/Policies:

a. Train subordinate personnel to maintain appropriate competencies and staff level of the department in conjunction with Mgr-Enrollment and clinic leadership; promote, discharge, and discipline personnel as appropriate; responsible for scheduling employees for required in-services as well as encouraging professional development

4. Communication and Customer Service:

a. Ensure all complaints, both internal and external, are addressed in accordance with the policies relevant to this area and all employees within their responsibility

5. Fulfill the duties and responsibilities associated with being appointed to Special Committees, Special Projects, Training

6. In an effort to improve quality of care and enhance efficiency, this leader will:

a. Analyze existing business processes and develop strategies for improvement.

b. Implement, monitor and upgrade the improved processes.

c. Document all process changes and updates.

d. Monitor the impact of process changes and make adjustments as necessary.

e. Prepare and present reports on the progress and impact of process improvement initiatives.

f. Manage process improvement projects from inception to completion.

7. Additional responsibilities as assigned

MINIMUM QUALIFICATIONS

Required: High School diploma and two (2) years in a supervisory or leadership role. The qualified candidate will be able to demonstrate excellent verbal and written communication skills; the ability to motivate their team members; leadership with accountability; strong problem solving and organizational skills; and a professional customer service oriented attitude.

Preferred: Knowledge of insurance enrollment and systems; ability to understand and discuss technology issues at a less technical level with internal customers (clinic managers, staff, and leadership). High-level of creativity; proficiency in MS Word, Power Point, Excel, E-mail and web-based applications. Demonstrated examples of solid leadership skills. Experience in a health care environment preferred.

Salary Range: $50044.80-$81328.00/annually