PATIENT SERVICES COORDINATOR I

University of Alabama at Birmingham

General Responsibilities

• Responsible for coordinating certain aspects of clinical and administrative patient services.

• Serves as patient advocate.

• Answers patient inquiries verbally or in writing.

• Resolves patient problems.

• Disseminates information relating to clinic operations.

• Maintains patient records.

• Responsible for the conduct of patient scheduling, reception and other front office operations.

• May supervise clerical staff.

• Performs other duties as assigned.

Preferred

• Dental/medical office software

• Patient scheduling

• HIPPA knowledge

• Strong communication

• Teamwork skills

• Organizational skills

• Professionalism

Hourly Range: $15.00-$21.95

Education

• High school diploma or equivalent

• And one (1) year office/clerical experience in customer service, call center, physician office or other clinical environment required.

• Demonstrated organizational and leadership skills; excellent customer service and communication skills required

Must: (1) Attend all required course work assigned by management; (2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management; (3) be able to perform math & bookkeeping skills; (4) possess exceptional telephone & customer service skills; and (5) be knowledgeable of English grammar & punctuation. Business Office Education or similar coursework preferred

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.