Under general supervision and according to UAB Medicine established policies and procedures, provides
a variety of specialized services in support of the operations of their assigned physicians, advanced
practice providers and assigned clinics. May direct the work of other clerical employees.

Key Duties & Responsibilities
1. Coordinates scheduling and facilitates pre-certification and admitting processes as
necessary.
2. Coordinates outpatient scheduling and facilitates pre-certification for diagnostic testing and
specialty referrals.
3. Serves as an advocate for patient and patient family assisting patients and patient families
with obtaining services and assistance available within the University or Birmingham
community.
4. Answers patient inquiries verbally or in writing, acting as an advocate
5. Provides and documents a thorough and accurate record of patient plans and interactions.
6. Performs administrative functions such as collaborating with other members of the care
team. May assign work to others, may orders supplies.
7. Performs other duties as assigned.

Hourly Pay Rate: $16.50

Minimum Requirements
High school diploma or equivalent and two (2) years office/clerical experience in customer service, call
center, physician office or other clinical environment required.

Demonstrated organizational and leadership skills; excellent customer service and communication skills required.
Must:
(1) Attend all required course work assigned by management
(2) possess basic knowledge of medical terminology and advanced knowledge of PC applications, software, and database management
(3) be able to perform math & bookkeeping skills
(4) possess exceptional telephone & customer service skills
(5) be knowledgeable of English grammar & punctuation.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.