PROGRAM COORDINATOR II
The University of Alabama at Birmingham

General Responsibilities:
Under minimal supervision, coordinates administrative, personnel and logistical support for a defined department program (s), often of a large and/or complex nature. Carries out established program objectives and directives. Follows established guidelines or protocols. Determines the best approach to accomplish assignments. May participate in program planning and in setting program objectives. May supervise support staff. May act as a communication liaison and special events planner. Interfaces with outside resources such as volunteers, alumni, patients, other professionals in a defined field or with continuing education students. May be responsible for adherence to program budget and/or other fiscal duties. May assist with grant and contract preparation and submission. May handle data management.

Key Duties & Responsibilities:
1. Conduct telephone-based recruitment phone calls in line with recruitment goals.
2. Provide clear study instructions to participants over the phone.
3. Able to resolve technical issues over the phone.
4. Meet performance expectations related to call volume, responsiveness, and quality standards.
5. Perform other duties as assigned.

Hourly Pay Range: $18.35 – $29.80

Minimum Requirements:
Bachelor's degree in a related field and one (1) year of related experience required. Or an equivalent combination of relevant education and/or experience.

Preferences:
• Ideal candidate proficient in Microsoft applications
• Highly organized and can work independently
• Attention to detail and deadlines
• Customer service focused
• Adaptable to change
• Positive attitude

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, and veteran's status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB's Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.