Position Overview

Pay range: $55,180 - $89,670 / year

Shifts: Full-time, Days

Benefits and perks available for eligible positions include: robust educational assistance programs, generous paid time off, employee assistance and wellness programs, paid parental leave, qualifying employer for the Public Service Loan Forgiveness (PSLF) Program, plus more.

Job Description

Within the Supply Chain Informatics Department, this job role is responsible for providing day-to-day ERP and analytical support to Hospital users. The Supply Chain System Support Specialist answers queries and resolves issues with supply chain applications and escalates or closes tickets as necessary. Trains users on specific applications. Maintains Supply Chain’s databases and regularly provides reports to end users. Provides expertise and technical knowledge in support of system upgrades.

Key Duties & Responsibilities:
- Issue Research and Resolution: Manages, investigates, and resolves issues users encounter when utilizing systems (Lawson/Infor, GHX, and MSCM) associated with UAB Hospital Supply Chain functions.
- Responsible for providing prompt responses to requests received from various methods including, but not limited to helpdesk tickets, email, phone calls, etc. This includes but is not limited to Supply Chain users, requesters, approvers, Accounts Payable, Materials Management, Purchasing, etc.
- End User Support and Training
- Assists with issues for Accounts Payable, Purchasing, MM & SSS/Contracting. Processes uploads for automated error correction.
- Trains ancillary and departmental staff on Lawson functionality. This includes but is not limited to Supply Chain users, requesters, approvers, Accounts Payable, Materials Management, Purchasing, etc.
- Database Maintenance
- Manages and maintains various information types and tables Page 2 of 3 within the Lawson/Infor, MSCM, and GHX databases to ensure proper setup and inclusion of data needed for operations . This includes but is not limited to EDi vendors, ship to locations, accounting units, users, par information, etc.
- Takes appropriate action (delete, inactivate, cancel, etc.) to maintain appropriate data in the system. This includes but is not limited to records associated with requestors, requisitions, purchase orders, buyers, etc.
- Report Writing. Responsible for writing and maintaining various reports associated with UAB Hospital Supply Chain functions.
- Distributes reports to end users to assist with their operations and decision-making processes.
- Financial Reporting / Processing
- Performs all Lawson month and year-end close activities on behalf of various departments in conjunction with Lawson Admin staff.
- Coordinates annual physical inventory processes, preparing count sheets, correcting bin issues, resolving inventory issues, etc.
- On an annual basis, adds Patient charge items to Lawson at fiscal year-end and manages PO135 accruals.
- Hardware Support ( Handhelds). Responsible for the setup, maintenance, troubleshooting, and inventory of handhelds. Also provides end user support through training, issue resolution, and inventory management of devices.
- System Maintenance and Upgrades. Provides support on Lawson/ Infor software upgrades/conversions including testing and creating educational materials.
- Researches new Lawson functionality and proposes uses to departmental management; coordinates implementation.
- Security: Adds departmental "buyers" as required to direct faxed POs to those buyers. Adds departmental requisitioner records and makes needed changes to RQ04 record. Adds new buyer groups.
- Additional duties as needed

Bachelor’s degree (BA, BS, etc.) in Computer Science, Engineering, Math, or related field. Three-years technical and administrative experience is required. Supply chain experience is a plus but is not required. Work experience may not substitute for education requirement.