INFORMATION SYSTEMS SPECIALIST I

University of Alabama at Birmingham

This position will provide REDCap support, user assistance, database management, and workstation maintenance within the Department of Obstetrics and Gynecology (OBGYN) at UAB.

Key Roles & Responsibilities

• To aid in software implementation and documentation while complying with information security measures as determined by management and policy.
• To provide support for REDCap server and various requirements of UAB product infrastructures and to help end users use various tools and technologies effectively and efficiently.
• Consults with system users and makes software and/or hardware recommendations. Installs and/or develops customized software as required.
• Maintenance of the department's distribution list. Provides training and documentation of new and existing software.
• Handle REDCap user access requests and account setups.
• Build, maintain, and manage REDCap databases.
• Provide support for password resets, account suspensions, and troubleshooting login/access issues.
• Manage data backups and restorations for REDCap systems.
• Ensure timely and secure REDCap upgrades and ongoing server maintenance.
• Troubleshoot and resolve computer and system-related issues for departmental staff.
• Assist with workstation maintenance and vulnerability remediation.
• Manage all departmental distribution list
• Perform other duties as assigned

Knowledge, Skills, Abilities & Work Characteristics

Previous Information Technology experience is strongly preferred.

Hourly Range: $18.85-$30.65

Education:

• Associate's degree in Computer Science, Information Technology or a related field and one (1) year of related experience required.
• Work experience may substitute for education requirement.