The University of Alabama at Birmingham (UAB) is seeking a SENIOR GUEST SERVICES COORDINATOR-UAB ARTS to work under the immediate supervision of the Guest Services Manager, the Guest Services Coordinator for UAB Center for the Arts is someone who understands and adheres to the Mission, Vision, and Values of the organization. UAB Arts Center for the Arts encompasses four main pillars of service through Performing Arts (Alys Stephens Center), Contemporary Visual Art, (AEIVA), Art Education (ArtPlay), and Well-being/ healing through the Arts (Arts in Medicine); in addition the organization is also the home to the Alabama Symphony Orchestra, and residential partners to UAB's Department of Music and Theatre. The Guest Service Coordinator works with a certain expectation of trust and standards, capable of serving as a team lead when necessary. The position is one who provides central hub support to the organization helping to sale, recommend, inform, and update the public on all events taking place within the Center for the Arts. This position also provides administrative support to the Guest Services team. Encounters with the public are face to face, phone, and some email which means exceptional patron service and professionalism are the key points for the success of this position.

RESPONSIBILITIES:

• Provides outstanding and professional services to everyone who passes through the UAB Center for the Arts Organization.
• Serves the public in face-to-face transactions by conducting ticket sales and reservations for concerts, events, and other activities taking place within UAB Center for the Arts.
• Assists patrons via inbound and outbound calls to provide information or conduct various transactions regarding events and concerts.
• Trouble-shoot and/or problem solve ticket issues.
• Manages assigned transaction drawer of cash and credit cards to ensure end of day balancing.
• Monitors Guest Services inquiry email box and ensure responses are forwarded to the appropriate individual or answered in a timely manner.
• Processes daily reports to recap transactions.
• Provides post-ticket settlement reports to Director in a timely manner .
• Works day of show to conduct walk-up ticket sales, will call, and other requests associated with day of show operations.
• Assists Marketing and Development teams on various projects.
• Assists Guest Services Manager on specialty project and workloads.
• Can lead day of show operations for Guest Services with events 201-500 in attendance number.
• Liaison to Finance Team by submitting/maintaining Guest Services supply inventory.
• Perform other duties as assigned.

(Hourly Rate: $18.35 - $23.00)

---

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.