Patient Experience Manager - Inpatient
UAB Medicine
Description
Compensation: $77,640 - $126,170/Annual
Work with the Best at UAB Medicine:
UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
- U.S. News & World Report's Best Hospitals, #1 in Alabama
- America’s No. 1 Best Large Employer, Forbes, 2021
- Level I Trauma Center
- NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.
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GENERAL SUMMARY
Assists in the management efforts within the Office of Patient Experience and Engagement (OPXE). With direction from the Sr. Director, this position supports, coordinates and executes initiatives within the office to enhance the UAB Health System’s strategy to become a top performing health system in the area of patient experience and engagement. This position serves as a content expert and leader for patient experience and engagement for University Hospital.
KEY RESPONSIBILITIES
Leadership
· Creates strategy and implements plans to improve the Inpatient experience and HCAHPS.
· Collaborates with hospital leadership on efforts surrounding the patient experience.
· Oversee the Inpatient Patient Experience Liaison.
· Identifies industry-wide best practices related Patient Experience improvement efforts. Works collaboratively with the OPXE Team, organizational leaders, staff, and physicians/faculty to assist in implementation efforts.
Data and Analysis
· Coordinates the access and use of patient experience data, including running reports, interpreting scores, and prioritizing action items for improvement.
· Analyzes and interprets patient experience data to identify trends, successes, and opportunities for improvement.
Project Management
· Assists in tracking patient experience projects and activities for University Hospital.
· Coordinates and supports performance improvement teams as a content expert for patient experience.
Performs other duties as assigned in support of Office of Patient Experience and Engagement efforts across UAB Medicine
Qualifications
MINIMUM QUALIFICATIONS
Bachelor’s degree in related field and five (5) years related health care experience required. Clinical experience preferred. Master’s degree in related field preferred. Experience working with and a strong understanding of patient experience and engagement data, including Value Based Purchasing (VBP) and CAHPS required. Proficiency in Microsoft Office (Word, PowerPoint, and Excel) required. Must possess effective communication, facilitation, and group presentation skills. Must be able to navigate a large and complex organization. Familiarity with Evidence Based Leadership or other culture change strategies preferred. Lean Six Sigma training or similar Performance Improvement training is preferred but not required.
IDEAL CANDIDATE
Exhibits collaboration and teamwork
· Possesses creativity in problem solving
- Basic understanding of analytics and voice of the customer
- Displays strong communication skills