Under limited supervision, the individual supports departmental information systems requirements and objectives. They engage in consultations with users to understand their needs and provide recommendations regarding both software and hardware solutions. This may involve tasks such as installing, removing, fixing, and developing customized software changes to ensure smooth operations. Additionally, they are responsible for providing training to users and creating comprehensive documentation for customer services, software, hardware, and IT processes. Furthermore, they are tasked with troubleshooting issues, as well as installing, maintaining, and repairing departmental computer hardware and peripherals to ensure optimal functionality.

Hard/Soft Skills

1. Technical proficiency: Extensive knowledge and expertise in computer hardware, software, networking, and operating systems.
2. Troubleshooting skills: Ability to diagnose and resolve complex technical issues efficiently.
3. IT security knowledge: Understanding of cybersecurity principles and practices to safeguard systems and data.
4. Hardware maintenance: Proficiency in maintaining, repairing, and upgrading computer hardware components.
5. Software installation and configuration: Experience in installing, configuring, and updating software applications and systems.
6. Networking skills: Knowledge of network infrastructure, protocols, and configurations to ensure connectivity and troubleshoot network issues.
7. Data backup and recovery: Familiarity with backup procedures and data recovery techniques to prevent data loss.

Preferred Skills

1. Communication skills: Strong verbal and written communication skills to interact effectively with users and team members.
2. Problem-solving ability: Critical thinking skills to analyze complex problems and develop innovative solutions.
3. Adaptability: Ability to adapt to new technologies, environments, and challenges in a fast-paced IT landscape.
4. Customer service orientation: Dedication to providing excellent customer service and support to end-users.
5. Time management: Effective time management skills to prioritize tasks and meet deadlines in a dynamic work environment.
6. Collaboration: Capability to work collaboratively with colleagues, management, and other departments to achieve common goals.
7. Attention to detail: Thoroughness and attention to detail to ensure accuracy and precision in technical tasks and documentation.

Hourly Pay Range: $18.85 - $30.65

Associate degree in Computer Science, Information Technology or a related field and one (1) year of related experience required. Work experience may substitute for education requirement.

UAB is an Equal Employment/Equal Educational Opportunity Institution dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran’s status. As required by Title IX, UAB prohibits sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to UAB’s Assistant Vice President and Senior Title IX Coordinator. The Title IX notice of nondiscrimination is located at uab.edu/titleix.