Work for UAB Medicine

• Benefits available for eligible positions include: 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, Public Service Loan Forgiveness Program eligible employer, plus more. In addition to our many benefits and perks, UAB Medicine provides a variety of resources to support employees both personally and professionally.
  
  Job Highlights:
  A team of more than 400 professionals, Health System Information Services (HSIS) works to keep UAB Medicine’s IT systems and infrastructure running smoothly to deliver quality care to our patients. Join our nationally ranked team at UAB Medicine, the No. 1 Best Large Employer in 2021 as ranked by Forbes magazine.
  
  Work with the Best at UAB Medicine:
  UAB Medicine is Alabama’s largest single-site employer and operates over 1,200 beds and over 200 clinics in Birmingham, Alabama. When you become part of UAB Medicine, you join a nationally ranked academic medical center committed to education and advancing medical science through research.
  
  - U.S. News & World Report's Best Hospitals, #1 in Alabama
  - America’s No. 1 Best Large Employer, Forbes, 2021
  - Level I Trauma Center
  - NCI-Designated Comprehensive Cancer Center, Comprehensive Transplant Institute, Comprehensive Stroke Center
  
  Our success in patient care, innovation, and education is a direct result of our supportive and inclusive culture. Whether you are looking to start your career, fast-track your development, or diversify your skills, UAB Medicine offers avenues for advancement that other employers cannot match.

General Responsibilities

To design information systems appropriate for users’ needs and consistent with overall design of
information systems architecture. To review business needs, analyze solution feasibility, and evaluate
project requirements. To provide education to customers on supported systems. To prepare and
maintain technical documentation. To provide ongoing system support via on call processes, monitoring,
and maintenance.

Key Duties & Responsibilities

1. Collects and analyzes information for business needs, conducts requirements gathering, and
defines scope and objectives for systems related to healthcare operations.
2. Exhibits novice level presentation and interpersonal skills to educate healthcare software application
users regarding effective and efficient use of information technology.
3. Assists management or senior analysts to prepare flow charts and models as a part of conducting
feasibility studies regarding possible system solutions.
4. Works under direction of a manager or senior analyst to estimate costs, tasks and resource needs
related to new or changing systems functionality to meet user business needs.
5. Works under direction of a manager or senior analyst to develop systems documentation to guide
users and assist with ongoing operations maintenance and development of the system. Best
practices will guide departmental processes and system documentation to achieve an operational
system that is supportable and maintainable.
6. Develops training curriculum and course content for a variety of instructional methods, including
classroom training, e-learning, and hands on workshops.
7. Oversees scheduling and logistics of training sessions.
8. Develops and maintains training documentation and resources including but not limited to reference
materials and user guides.
9. Stays up to date with Epic software updates, best practices, and industry trends.
10. Engages with end users to understand training needs and gather feedback on training
effectiveness.
11. Maintains the training environment in collaboration with the technical team.
12. With minimal assistance, assumes on-call duties as needed to provide user support by defining
problems and identifying solutions. Assist in the establishment of a collaborative user support
framework that addresses hardware, software, and process issues at all times (24/7). Exhibits
excellent customer service and problem-solving skills.
13. Performs other duties as assigned.

Minimum Requirements

Associate's degree and one (1) year experience in a healthcare application support role required. Work
experience may substitute for education requirement.

Licenses / Certifications / Registrations
Epic certification in area of support or certification obtained within 12 weeks of completing Epic training
with no more than two (2) testing attempts required.

Knowledge / Skills / Abilities
Demonstrated organizational, analytical, writing, and interpersonal skills.
Demonstrated ability to set and manage multiple priorities and to lead others in team projects
Demonstrated ability to manage and/or resolve issues affecting healthcare systems
Demonstrated systems thinking skills to see interactions and relationships between people, processes,
and technology

Preferred

Knowledge of developing and implementing training programs for healthcare staff for healthcare applications such as Epic. Experience with designing and creating training curriculums and materials preferred.