The Patient Encounter Specialist plays a crucial role in ensuring smooth and efficient patient interactions within the healthcare facility. This position involves managing patient appointments, registrations, and check-ins, as well as providing excellent customer service to patients and their families. The Patient Encounter Specialist collaborates with various departments to coordinate patient care and ensures accurate documentation of patient encounters.

Responsibilities:

Patient Registration: Greet and assist patients during the registration process. Collect and verify patient demographic and insurance information. Enter patient data accurately into the electronic medical records system.

Appointment Scheduling: Schedule patient appointments according to provider availability. Confirm appointments via phone or email and provide necessary instructions to patients.

Check-In/Check-Out Process: Manage patient check-in and check-out procedures efficiently. Collect co-payments or payments for services rendered. Coordinate with clinical staff to ensure timely rooming of patients.

Customer Service: Provide friendly and professional assistance to patients and visitors. Address patient inquiries, concerns, and complaints in a timely manner. Maintain a welcoming and organized reception area.

Collaboration: Communicate effectively with clinical staff, administrative personnel, and other departments to coordinate patient care. Assist in facilitating referrals to specialists or other healthcare providers as needed.

Documentation: Ensure accurate and complete documentation of patient encounters. Maintain confidentiality and compliance with HIPAA regulations in handling patient information.

This listing is a general temporary pool category and may not be an actual position we are recruiting for at the time you apply. However, we will keep your application on file and contact you if we believe your skills and experiences are a match for a position we are trying to fill.

UAB Temporary Services accepts applications from individuals with a wide variety of skills, education, and experiences. Temporary positions may be with the University, UAB Medicine or other UAB affiliates.

The University of Alabama at Birmingham (UAB) is an Equal Employment/Equal Educational Opportunity Institution. UAB is dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, sex (including pregnancy), genetic information, age, disability, religion, sexual orientation, gender identity, gender expression, and veteran’s status. Title IX of the Educational Amendments of 1972 protects individuals from discrimination based on sex in any educational program or activity operated by recipients of federal financial assistance. As required by Title IX, UAB does not discriminate based on sex in its educational programs or activities, including in admission and employment. Inquiries concerning the application of Title IX may be referred to UAB’s Assistant Vice President and Senior Title IX Coordinator, the U.S. Department of Education’s Office for Civil Rights, or both. UAB’s Assistant Vice President and Senior Title IX Coordinator is Andrea McDew, 701 20th Street South, Suite 1030, Birmingham, AL 35233, 205-934-5493, amcdew@uab.edu.