The University of Alabama at Birmingham (UAB) is seeking a USER ACCESS ASSOCIATE to staff the HUB Service Desks at Sterne and Lister Hill Libraries and to provide services to all library users, in person and remotely, including nights and weekends. To manage accessibility and physical condition of library collections. To collect and compile statistics and prepare reports as needed.

RESPONSIBILITIES:

Ability to be proficient in all procedures performed within the department
Ability to actively look for ways to help people determine and locate their informational needs
Ability to be flexible with change and to work well in a collaborative team environment
Ability to excel in a student-centered environment
Ability to exercise discretion and maintain composure in all customer interactions
Ability to interact effectively with peers, and leadership with varying personalities
Ability to interact professionally with culturally diverse individuals
Knowledge and understanding of library resources to best match user needs
Ability to work in a fast-paced environment
Ability to work as part of a team