PATIENT SERVICES COORDINATOR II

The University of Alabama at Birmingham

This position is located at the 1917 Clinic whose mission is to provide compassionate and comprehensive care for persons living with HIV (Human Immunodeficiency Virus) Infection. This position, under general supervision, will work closely with the clinic social work team to provide top-notch customer service for established patients. The position requires proficiency with Microsoft Office software, IDX, IMPACT, and other internal systems once trained. May assist with transportation, billing, and insurance, Direct patient contact is needed.

Key Duties & Responsibilities

• Responsible for coordinating and/or administering certain clinical and patient services and for performing administrative duties in support of physician staff and operations.
• Responsible for the conduct of patient scheduling.
• Coordinates outpatient scheduling and facilitates in-patient pre-certification and admitting processes as necessary.
• Serves as an advocate for patient and patient families assisting patients and patient families with obtaining services and assistance available within the University or Birmingham community.
• Answers patient and patient family inquiries verbally or in writing.
• Assists in resolving patient problems.
• Follows up with patients and patient families regarding post-treatment/post-operative status.
• May supervise clerical staff

Knowledge, Skills, Abilities & Work Characteristics

• Bachelors in a related field such as Social Work or Sociology
• Customer Service Skills
• Strong Computer Skills
• 1-3 Years of experience

Hourly Range: $16.00-22.00

Education

• Bachelor's degree in a related field
• And one (1) year of related experience required
• OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE