Core Values

Dedication – Enthusiasm – Synergy – Integrity – Goal-oriented – Nimble

Job Summary

1. The Warranty Parts Specialist is responsible for overseeing and administering the company’s
2. warranty parts process across all business channels, supporting product readiness, warranty
3. resolution, vendor coordination, and ongoing parts management. This role is also responsible for
4. serving as the primary owner of warranty parts operations, ensuring accurate identification,
5. sourcing, validation, documentation, and support of replacement parts throughout the product
6. lifecycle.

Essential Job Duties

• Owns and manages the warranty parts process from product development through

post-launch support.

• Partners with cross-functional teams to support warranty parts readiness prior to product

launch.

• Identifies, documents, sources, and maintains warranty parts and related specifications

across all channels.

• Maintains and continuously improves the centralized Warranty Parts Library, ensuring

accuracy of part specifications, photos, dimensions, compatibility information, and

supporting documentation.

• Coordinates with domestic and international vendors to obtain accurate part

information, support sourcing needs, and resolve warranty parts issues.

• Manages and responds to warranty parts requests through appropriate systems, ensuring

timely resolution and accurate documentation.

• Performs physical validation of parts and materials as needed, including inventory

checks, fit and compatibility verification, hardware confirmation, and evaluation of

replacement options.

• Evaluates returned materials and products for reuse, cannibalization, or alternate

recovery opportunities to support cost control and inventory optimization efforts.

• Analyzes warranty-related trends, recurring issues, and process gaps, providing

recommendations to improve efficiency, reduce lead time, improve accuracy, and

lower overall warranty costs.

• Supports cross-functional problem solving and serves as a subject matter resource for

warranty parts processes, systems, and issue resolution.

• Maintains accurate records, reporting, and system data related to warranty parts

management and warranty support activities.

• Assists with ongoing process improvement initiatives related to warranty operations, parts

management, inventory recovery, and customer support effectiveness.

Gabriella White

Roles

• Oversees warranty parts operations across all business channels.

• Supports cross-functional warranty parts readiness and coordination.

• Maintains the Warranty Parts Library and supporting system data.

• Coordinates parts sourcing, validation, and issue resolution activities.

• Supports cost control, recovery, and inventory optimization efforts.

• Serves as a warranty parts subject matter resource across the organization.

Metrics

• Warranty resolution efficiency

• First-time accuracy

• Warranty parts readiness

• Parts Library and system accuracy

• Cost control and recovery support

• Cross functional and vendor responsiveness

Knowledge, Skills, and Abilities

• Two or more years of experience in quality assurance, warranty, or parts management

preferred.

• Previous experience in warranty processes, parts management, sourcing practices, and

operational workflows.

• Understanding of hardware, components, product compatibility, and replacement part

validation.

• Ability to manage and maintain detailed parts documentation, specifications, and

system data with a high level of accuracy.

• Ability to balance administrative, analytical, and hands-on operational responsibilities.

• Strong organizational, problem solving, and critical thinking skills.

• Ability to manage multiple priorities, requests, and timelines with minimal supervision.

• Strong communication and cross functional collaboration skills.

• Ability to work effectively with domestic and international vendors.

• Experience using workflow, inventory, and operational systems, including Jira, Syspro,

PIM, 2Ship, Airtable, Outlook, and Teams.

• Experience managing centralized parts documentation within SharePoint, Microsoft Lists,

Excel, or similar platforms.

• Proficiency in Microsoft Office applications, particularly Excel and Outlook.

• Ability to perform physical validation activities, including inventory checks, fit verification.

Safety

All employees are expected to always act in a safe manner and ensure that those around them

do not put themselves or others at risk. Safety is everyone’s responsibility. At all times working

safely is a condition of employment.

Physical Demands

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable

accommodation may be made to enable individuals with disabilities to perform the essential

functions.

While performing the duties of this job, the employee is frequently required to: sit and stand;

occasional walking and frequent use of hands to finger, handle, or feel objects, tools, or

controls; reaching with hands and arms; occasionally climb stairs, balance; stoop or kneel. The

employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required

by the job include close vision, distance vision, and the ability to adjust focus (correctable) and

detect color differences. Hearing abilities include the ability to hear clearly while working in

person or on the telephone (correctable).

Work Environment

Work environment characteristics described here are representative of those that must be met

by an employee to successfully perform the essential functions of this job. Reasonable

accommodation may be made to enable individuals with disabilities to perform the essential

functions.

This position operates in both office and warehouse environments. Responsibilities include

regular computer and desk work using standard office equipment and systems. The role also

requires time spent in warehouses, distribution, and operational areas where temperatures may

vary and exposure to dust and active material handling environments may occur. This position

supports a fast-paced operation with periods of increased workload, shifting priorities, and

medium to high stress during peak business activity.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of

activities, duties or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.