Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Enterprise Operations Optimization Manager is responsible for elevating enterprise performance by redesigning processes, optimizing workforce strategies, and deploying advanced technologies that strengthen efficiency, operational performance, workforce management, and customer experience. This position leads large‑scale operational modernization across multiple enterprise operations functions.

Primary Responsibilities

• Oversees workforce management, capacity planning, and resource optimization for large‑scale front‑line and back‑office organizations
• Breaks down organizational silos and drives a unified operating model across business units
• Architects and executes multi‑year transformation roadmaps, including AI/ML (artificial intelligence/machine learning) adoption, automation, workflow redesign, and modernization of legacy systems
• Partners in the implementation of enterprise platforms and performance tools to advance efficiencies
• Drives automation initiatives that reduce manual effort, improve accuracy, and strengthen risk and control environments
• Builds and scales enterprise reporting ecosystems, including KPI/KRI (Key Performance Indicators / Key Risk Indicators) dashboards, workforce forecasting models, and automated insights platforms
• Establishes data foundations that enable AI‑driven insights and reduce reliance on manual reporting
• Partners with senior executives across Technology, Finance, Risk, Legal, and Operations to align priorities and deliver enterprise outcomes
• Manages vendor strategy and contingent resourcing strategy to optimize cost and performance

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

This is a single incumbent position.

Requirements

• Fifteen (15) years of senior leadership experience in operations, transformation, fraud, risk, enterprise strategy or related experience
• Experience in workforce management, capacity planning, and contingent workforce operations oversight
• Experience with digital transformation, AI/ML, automation, and enterprise technology roadmaps
• Experience utilizing data analytics, forecasting, reporting, and performance management
• Experience leading large, operational teams (500+ employees)

Certifications/Licensures

• Six Sigma Black Belt or equivalent process improvement certification

Preferences

• Experience in financial services, banking, insurance, or other highly regulated industries
• Background in payment processing, cash management, fraud operations, claims, and banking operations
• Experience managing BPO (Business Process Outsourcing) / vendor relationships and global delivery models
• Executive‑level communication skills with a track record of influencing C‑suite and board‑level stakeholders

Skills and Competencies

• Ability to be a change agent with strong execution discipline
• Ability to build high‑performing and inclusive teams
• Ability to make data-driven decisions
• Demonstrated ability to be a visionary, enterprise‑minded operator
• Demonstrated ability to deliver significant hard‑dollar savings through operational improvements and automation
• Demonstrated ability to effectively engage project teams and leadership within a corporate setting
• Effective communication and stakeholder engagement
• Excellent planning and organizational skills
• Exceptional cross‑functional collaborator
• Strategic thinker with hands‑on operational depth
• Strong leadership and mentoring capabilities

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$173,059.00 USD

Median:

$228,610.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.Opportunity to participate in the Long Term Incentive Plan.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.