Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Default Solutions Supervisor oversees the day-to-day operations of a team of non-exempt associates within Default Solutions. This role is responsible for associates performing work related to resolving delinquent/charged off accounts through the process of Bankruptcy, Repossession, Remarketing, Litigation or Collection Agency to minimize company losses and maximize recoveries.

Primary Responsibilities

• Plans, directs, supervises, and evaluates workflow to meet operational requirements, recommends improvements, and monitors performance standards
• Oversees the daily application of organizational policies and procedures that drives performance and promotes the Default Solutions culture
• Oversees processes related to delinquency resolution, charge off recovery, third-party collections, documentation management to include activities through bankruptcy, repossession, remarketing, and litigation
• Tracks and coaches team member performance
• Hires, coaches, and takes corrective action of associates
• Ensures team is trained and adheres to policies and procedures
• Assists with escalated customer accounts or complex delinquency cases

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree and one (1) year of collections experience with bankruptcy, repossession, remarketing, litigation, third party collections, call center, banking or related experience
• Or High School Diploma or GED and five (5) years of collections experience with bankruptcy, repossession, remarketing, litigation, third party collections, call center, banking or related experience

Preferences

• Bachelor’s degree
• Collections experience
• Prior leadership/supervisory experience

Skills and Competencies

• Ability to research, analyze data and derive facts
• Ability to supervise and manage a team
• Ability to work in a fast-paced production environment
• Ability to work under pressure and meet deadlines
• Excellent customer service skills
• Excellent organizational skills
• Good problem-solving skills
• Knowledge of regulations applicable to collections
• Proficient in Microsoft Office Suite
• Strong written and verbal communication skills

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

50th Percentile:

Incentive Pay Plans:

Location:

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.