Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations.

Primary Responsibilities

• Receives and reviews incoming work, contacting appropriate resources as needed
• Reviews loan documentation for accuracy
• Completes validation of loan documentation, reports, and/or systems
• Documents missing, incorrect, or incomplete documents and/or data
• Performs data entry and/or enters loans into the appropriate systems
• Resolves customer or associate inquiries as necessary and communicates when applicable
• Prepares, edits, distributes, and/or corrects documents/reports
• Researches and resolves loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
• Works under general supervision following established guidelines and procedures

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• Applicants will be expected to pass any assessment associated with the position

Preferences

• One (1) year of banking or related work experience

Skills and Competencies

• Data entry and typing skills
• Proficient in Microsoft Excel and Word
• Strong time management
• Strong written and verbal communication skills

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Additional Responsibilities

• Receive and sort incoming mail.
• Open and date stamp incoming mail
• Assists with scanning and preparing outgoing mail
• Scan and log incoming mail into the tracking system
• Ensure all mail is processed accurately and in a timely manner

Additional Skills and Competencies

• Investigate and process both Direct and Indirect credit bureau disputes in accordance with the Fair Credit Reporting Act.
• Possess strong problem solving and critical thinking skills.
• Ability to work in a fast-paced deadline-oriented environment.
• Previous experience in the following systems preferred: ACLS, CCNET, TSYS and CACS

Training Hours (60days):

• Monday- Thursday in office 8:00am-4:30pm
• Friday from home 8:00am-4:30pm (30 days)

Following Training Hybrid/Remote work schedule:

• Tuesday-Thursday in office (every week) 8:00 – 4:30pm
• Monday, Friday from home 8:00 – 4:30pm

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$37,750.00 USD

50th Percentile:

$44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.