Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Home Improvement Financing Customer Outreach Specialist is responsible for performing calls to customers who have home improvement loan(s) with Home Improvement Financing and helping ensure contractor and customer relationships are strong.

Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.

Primary Responsibilities

Performs calls for applications with home improvement loans that the Bank would like to further review
Processes Positive Confirmation (PC) calls and extra steps associated with PC calls in a timely manner to limit delaying payment to the contactor
Reviews and updates each account as needed
Maintains high level of customer service and accuracy in all job functions
Meets required production levels for call quality and quantity
Returns email and voicemail communications promptly
Recommends appropriate action if further review is necessary and raises any observations or concerns to Management, Sales, Credit, and/or Customer Relations in a timely fashion as needed

This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
One (1) year of customer service or related experience

Skills and Competencies

Ability to multi-task and work in a fast-paced environment
Ability to remain calm and focused in stressful situations
Ability to work on a team
Demonstrated professionalism and self-motivation
Excellent customer service skills
Excellent verbal and written communication skills
Strong attention to detail
Strong computer skills, including Microsoft Office Suite
Strong typing skills with emphasis on speed and accuracy

Preferences

At least two years of customer service experience, whether from prior employment or from a service-related role.
Comfortable taking and making phone calls, professional, self-starter, and comfortable navigating multiple systems.

Work Hours:

Flexible schedule, department hours are from 7am to 7pm (MT), must be able to work until 7pm (MT).

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$37,750.00 USD

50th Percentile:

$44,940.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Salt Lake City, Utah

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

This job is no longer accepting applications

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