Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Loan Servicing Escalations Specialist researches and responds to reportable inquiries related to denial of loss mitigation requests, loan servicing, and inquiries submitted to the Office of Customer Satisfaction (OCS) for resolution.

Primary Responsibilities

• Converses with customer regarding inquiries by phone
• Researches inquiries and gathers documentation necessary for research and response
• Drafts and edits responses to customer inquiries
• Gathers supporting documentation to be submitted to the customer
• Notates loans with attorney representation or requests to Cease and Desist communications

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• Applicants will be expected to pass any assessment associated with the position

Preferences

• One (1) year of loan servicing or related experience

Skills and Competencies

• Ability to work in a fast-paced environment
• Excellent customer service skills
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong written and verbal communication skills
• Ability to work with limited supervision
• Ability to research and summarize facts

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$32,465.00 USD

50th Percentile:

$38,648.40 USD

Incentive Pay Plans:

This job is not incentive eligible.

Location:

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.