Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Mortgage Quality Assurance Function Manager leads a team of analysts that are responsible for identifying, measuring, monitoring and mitigating Mortgage operational risk via data analytics. This role manages associates that analyze Mortgage Retail and Home Loan Direct (HLD) Loan Officer processes and make recommendations to maximize operational efficiency and quality, and ensure adherence to compliance standards, in partnership with various geography and support unit peers.

Primary Responsibilities

• Responsible for the performance and results of a team of professional employees
• Provides technical guidance to team members and business groups
• Oversees the implementation of operational risk management policies and frameworks to include first line Quality Assurance activities
• Identifies and monitors risks that are emerging for the business, and then escalates as necessary
• Provides continual feedback to leadership regarding existing or emerging issues and process enhancement opportunities
• Evaluates alternative means of reducing Mortgage Retail and Home Loan Direct (HLD) Loan Officer exposure to operational risks, based on trends identified by the unit, and makes recommendations to appropriate partners
• Adapts departmental plans and priorities to address resource and operational challenges
• Seeks opportunities to automate processes
• Influences process and policy changes to maximize operational efficiency and quality and ensures adherence to compliance standards
• Performs general management duties, exercising usual authority concerning staffing, performance reviews, promotions, and terminations

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

This position is incentive eligible.

Requirements

• Bachelor's degree in a related field and seven (7) years of mortgage or related experience
• Or a High School Diploma or GED and eleven (11) years of mortgage or related experience
• Five (5) years of experience in managing a team

Skills and Competencies

• Ability to coach and develop applicable skills of others
• Ability to collaborate effectively with cross-functional teams
• Ability to influence at all levels and effectively implement change
• Ability to multi-task, set priorities, and meet deadlines
• Ability to openly exchange ideas and opinions, elevate concerns, and follow policies and procedures as defined
• Ability to translate complex information across all levels of the organization
• Ability to work accurately and efficiently under pressure
• Able to work equally well on self-managed or team-oriented projects
• Demonstrated ability to collaborate with multiple business groups across skillsets
• Detail oriented and focused on quality
• Excellent communication skills – must be able to translate complex issues to multiple levels in the organization
• Excellent organization and time management skills
• Excellent verbal and written communication skills
• Fully proficient in Microsoft Office (Word, Excel and Power Point)
• Proactive and adaptable
• Strong organizational and analytical skills
• Strong problem solving and investigative skills

This position must be within a reasonable driving distance to a Consumer Operations, or Professional Office Building within the Regions footprint.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$79,194.50 USD

50th Percentile:

$112,030.00 USD

Incentive Pay Plans:

This role is eligible to participate in the annual discretionary incentive plan. Employees are eligible to receive a discretionary award based on individual, business, and/or company performance.

Location:

Birmingham, Alabama

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.