Customer Service Representative- Contractor Support (Full Time)
Regions Bank
Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.
At Regions, the Home Improvement Financing Contractor Support Representative is responsible for providing non-sales inbound and outbound telephone support to program sponsors and contractors.
Regions Home Improvement Financing, a division of Regions Bank, engages in strategic partnerships with home-improvement manufacturers, distributors, franchisors, trade groups, and independent contractors to provide Point-of-Sale financing capabilities. This enables these partners to provide homeowners with an additional option to pay for various improvements to their homes, benefitting both the contractor partner and the homeowner.
Primary Responsibilities
Provides inbound and outbound telephone support for contractors
Explains processes and procedures of utilizing the loan program
Advises contractors of the next steps on applications
Documents conversations with contractors, as well as actions taken
Assists with technical support such has password resets, clearing cache and cookies, etc.
Performs additional tasks as needed by management
This position requires the tracking of time and is eligible for overtime hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
High School Diploma or GED
Preferences
One (1) year of customer service or related experience
Skills and Competencies
Ability to multi-task and function in a performance driven work environment
Drive to problem solve and work efficiently toward the resolution of an issue
Excellent oral communication skills and ability to ask thorough questions to aid in the understanding of a situation
Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
Strong customer service skills
Current Shift:
Monday-Friday 9AM-5:30PM
Compensation Details
Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.
The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.
Job Range Target:
Minimum:
$36,500.00 USD50th Percentile:
$41,540.00 USDIncentive Pay Plans:
This job is not incentive eligible.Location:
Salt Lake City, UtahEqual Opportunity Employer/including Disabled/Veterans
Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.