Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Complaint Specialist researches and resolves customer complaints received from the Contact Center and/or the branch retail network by incoming mail, e-mail, faxes, calls and social media.

Primary Responsibilities

• Researches, resolves, and responds to complaints sent from the Chief Executive's Office and Head of Contact Center that were directed to these offices or that came from the Better Business Bureau, State Banking Board, Federal Reserve, or the Consumer Financial Protection Bureau

• Researches and resolves escalated situations and communicates directly with customers regarding follow up and resolution

• Communicates with and assists Senior Management (Senior Executive Vice Presidents, Consumer Business Executives, etc.) in various lines of business to coordinate efforts and resolve customer complaints

• Utilizes the Centralized Customer Complaint Database to ensure all complaints are forwarded to appropriate areas and are resolved and responded to in a timely manner

• Identifies opportunities for process improvement

• Maintains statistics regarding type and volume of requests processed

• Provides guidance to less experienced associates

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED

• Four (4) years of contact center, branch or banking experience

Preferences

• Bachelor's degree

• Experience with business or professional written correspondence

Skills and Competencies

• Ability to manage multiple tasks and deadlines in a highly detailed, fast paced environment

• Excellent de-escalation and complaint resolution skills

• Extensive product and systems knowledge.

• Proficient in Microsoft Office (specifically Word, Excel)

• Strong analytical and problem-solving skills

• Strong verbal and written communication skills and strong interpersonal skills

• Previous Financial Crimes or Fraud experience will be highly preferred for this role.

This position must be within a reasonable driving distance to a Branch, Consumer Operations, or Professional Office Building with the primary location being for Birmingham, AL, Nashville, TN, Atlanta, GA or Charlotte, NC. Regions will not provide relocation assistance for this position, and relocation would be at your expense. Exceptions to the geographic location requirement may be made for current Regions associates who work remotely.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$42,000.00 USD

Median:

$50,650.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/welcometour/benefits.rf

Location Details

Riverchase Operations Center

Location:

Hoover, Alabama

Bring Your Whole Self to Work

We have a passion for creating an inclusive environment that promotes and values the differences that make each of us stand out as unique individuals and help provide valuable perspective that makes us a better company and employer. More importantly, we recognize that creating a workplace where everyone, regardless of background, can do their best work and thrive is the right thing to do.

OFCCP Disclosure: Equal Opportunity Employer/Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.