Summary:

The Training Specialist is responsible for providing or facilitating training for firm applications to all personnel.

Essential Job Functions

The Training Specialist is responsible for providing or facilitating training for firm applications to all personnel, including the following categories:

Onboarding and Orientation

• Coordinate and deliver onboarding programs tailored to various roles, including attorneys, paralegals, and administrative staff
• Ensure that new hires have access to learning platforms
• Provide follow-up materials and learning opportunities

Training Delivery and Facilitation

• Conduct or facilitate training sessions on firm applications, including Microsoft Office Suite, some legal-specific software (e.g., iManage, Aderant Applications), and other productivity tools
• Develop and deliver foundational AI literacy training for attorneys and staff, including ethical use of generative AI, prompt engineering basics, and risk mitigation strategies
• Support just-in-time learning through microlearning modules and AI-powered knowledge assistants

Curriculum and Content Development

• Stay up to date on the learning and development needs of the firm and be proactive in offering training sessions, programs and resources for attorneys and staff throughout the firm to provide opportunities for professional and personal growth
• Design engaging training materials, including e-learning modules, manuals, and multimedia presentations
• Update content regularly to reflect firm policies, legal industry standards, and technological advancements
• Collaborate with legal innovation teams to integrate AI tools (e.g., legal research assistants, document automation) into training programs
• Develop learning paths that support future-ready skills (e.g., data literacy, digital collaboration)

Technology Integration

• Serve as an administrator for platforms and learning applications, troubleshooting and supporting users as needed
• Collaborate with IT to train staff on hardware and software, including laptops and mobile device management

Assessment and Reporting

• Measure the effectiveness of training programs through feedback, assessments, and KPIs
• Leverage learning analytics and usage data from LMS and AI tools to personalize learning paths and identify skill gaps

Professional Collaboration

• Liaise with external trainers and vendors for specialized trainings
• Partner with the marketing team to promote training initiatives internally and externally
• Partner with HR, IT, and practice group leaders to support change management initiatives related to new technologies and workflows
• Support the development of future-ready skills such as digital collaboration, data literacy, and client-facing tech fluency

Additional Responsibilities

• Assist Help Desk in resolving technical issues related to training

• Maintain compliance with legal and organizational training standards
• Perform other duties as assigned

Necessary Knowledge, Skills and Abilities:

• Advanced proficiency in Microsoft Office Suite applications, including Word, Excel, and Outlook, and legal technology
• Project management and adaptability to shifting deadlines
• Excellent interpersonal and organizational skills and the ability to work successfully with multiple team members, interacting with employees at all levels of the organization

Educational and Experience Requirements:

• Prior experience in a training or instructional design role within a professional services environment
• Bachelors degree
• Competent to handle a variety of activities with attention to detail and quality, with the ability to follow through and follow up, and adapt to quickly meet changing deadlines and priorities
• Exceptional verbal and written communication skills
• Ability to handle sensitive information with the highest degree of integrity and confidentiality

Work Environment and Physical Demands:

• In office position
• Ability to work extended hours when necessary.
• Normal office environment.