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Birmingham Job Opportunities

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companies
2,540
Jobs

Direct Client Support

Maynard Nexxsen PC

Maynard Nexxsen PC

Customer Service
Birmingham, AL, USA
Posted 6+ months ago

Job Details

Birmingham, AL
High School

Description

Summary:

The Direct Client Support Technician is responsible for providing end-user applications and hardware support to ensure smooth operations within the organization. This position entails managing desktop applications, printer support, audio-visual equipment, mobile device management, security incident response, and specialized client legal software. The ideal candidate should possess strong troubleshooting skills, a professional demeanor, and a customer service mindset to effectively address user concerns and maintain client satisfaction

Essential Job Functions:

  • Provide technical support for end-user applications and hardware, including troubleshooting and issue resolution.
  • Manage desktop applications, ensuring proper installation, configuration, and updates.
  • Provide printer support, including maintenance, troubleshooting, and repair as needed.
  • Assist with the setup, maintenance, and troubleshooting of audio-visual equipment for presentations and meetings.
  • Manage mobile device management systems, including device provisioning, security configurations, and user support.
  • Respond to security incidents promptly, investigating and resolving issues to mitigate risks and ensure data protection.
  • Support specialized client legal software, providing assistance with installation, configuration, and user training as needed.
  • Collaborate with other IT team members to address technical challenges and implement solutions effectively.
  • Document support activities, including issue resolution steps, for future reference and knowledge sharing.
  • Stay updated on emerging technologies and industry best practices to enhance support services and optimize user experience.

Necessary Knowledge, Skills and Abilities:

  • Proficiency in mobile device management systems and security protocols.
  • Experience with client legal software preferred.
  • Excellent troubleshooting skills and ability to diagnose and resolve technical issues efficiently.
  • Strong communication and interpersonal skills, with a customer service-oriented mindset.
  • Ability to work independently and collaboratively in a fast-paced, professional environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Educational and Experience Requirements:

  • Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
  • Proven experience in technical support roles, with a focus on end-user applications and hardware support.
  • Strong knowledge of desktop applications, operating systems, and productivity software.
  • Experience with printer maintenance, troubleshooting, and repair.
  • Familiarity with audio-visual equipment setup and troubleshooting.

Work Environment and Physical Demands:

  • In office position
  • Ability to work extended hours when necessary.
  • Normal office environment.